FAQ

Question:
How do I place an enquiry?
Answer
Please go to our Contact page and fill in the Contact Form. Our Associates shall get back to you within 24 hours.

Question:
How is my order processed?
Answer:
Depending on our Associates order schedule as well as on your requirements, you shall be informed by them regarding time tables and processes.

Question:
How do I pay for my order?
Answer:
General business procedures can include Letter of Credit payments for bulk orders via sea freight, or advanced payments for at least the expected freight costs via air cargo.

Question:
Do I have to complete any paperwork for customs & excise?
Answer:
Only those required for you by your Import country. All paperwork and custom procedures required to export your goods will be handled by our Associates.

Question:
Is all produce fully certified and traceable?
Answer:
Yes!

Question:
Will C.A.P.S act as a Go Between and take care of all the hassle for me?
Answer:
If you wish so, Yes !

Question:
How can C.A.P.S offer a free service?
Answer:
C.A.P.S. is a private consultancy established and funded by group of agricultural produce and service providers to promote and support import & export of SE Asian agricultural produces.

Question:
What if I have a complaint?
Answer:
You won’t, since we and our Associates intend to deliver you the most satisfactory purchase und delivery service. However, should you indeed encounter some problems, feel free to contact us and we will do our best to solve the issues for you effectively and hassle free.